Terms and Conditions
Effective date: 1 January 2026
Entity: RKM LOGISTICS PTY LTD
Registered office: 20/43 Bradman St, Acacia Ridge QLD 4110, Australia
These Terms and Conditions (“Terms”) govern use of the rkmlogistics.com.au website and set general conditions applicable to freight forwarding and logistics coordination services arranged by RKM LOGISTICS PTY LTD (“RKM Logistics”, “we”, “us”) unless superseded by a signed service agreement or quotation acceptance for a specific shipment.
1. Website use
You may browse rkmlogistics.com.au for lawful business purposes. You must not attempt unauthorised access, introduce malware, or misrepresent affiliation with RKM Logistics. Information on the site is general in nature and does not constitute a binding offer until confirmed in a written quotation or contract.
2. Services
RKM Logistics acts as an agent or principal (as stated on each quotation) in arranging transport, customs brokerage coordination, warehousing, and related services with third-party carriers and specialists. We do not operate vessels, aircraft, or a proprietary national fleet unless explicitly agreed in writing for a defined movement.
3. Customer obligations
You must provide accurate cargo descriptions, weights, dimensions, values, and regulatory declarations. You are responsible for lawful packaging, labelling, permits, and insurance unless we expressly agree otherwise. Delay or cost arising from incomplete or incorrect information supplied by you may be charged to your account.
4. Quotations and charges
Quotations are valid for the period stated and may be withdrawn if market conditions change materially before acceptance. Charges may include freight, fuel or security surcharges, terminal fees, customs duties and taxes payable to authorities, storage, and accessorial services performed. Currency and exchange rate assumptions will be stated where relevant.
5. Liability
To the maximum extent permitted by law, our liability for loss or damage to goods is limited by applicable carriage conventions, mandatory transport legislation, and the terms of carrier bills of lading or air waybills issued for your shipment. Where no convention applies, our aggregate liability arising from our negligence in arranging services is limited to the lesser of the value of the affected goods or AUD $500 per consignment unless a higher limit is agreed in writing and additional charges paid. We are not liable for consequential loss, loss of profit, or business interruption except where liability cannot be excluded under the Australian Consumer Law.
6. Indemnity
You indemnify us against claims, fines, and costs arising from your breach of these Terms, unlawful cargo, incorrect declarations, or instructions that cause third parties to pursue us, except to the extent caused by our gross negligence or wilful misconduct.
7. Insurance
Unless we agree in writing to arrange cargo insurance, you are responsible for insuring goods for their full value. We can facilitate insurance placement on request; coverage is subject to insurer terms.
8. Intellectual property
Website content, branding, and documentation templates remain our property or our licensors’. You may not reproduce them for commercial redistribution without permission.
9. Privacy
Our collection and use of personal information is described in the Privacy Policy. By using the website or engaging our services, you acknowledge that policy.
10. Governing law and jurisdiction
These Terms are governed by the laws of Queensland and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland. Nothing in these Terms excludes non-excludable rights under the Australian Consumer Law.
11. Disputes
Parties will attempt in good faith to resolve disputes through direct discussion. If resolution is not achieved within thirty (30) days, either party may pursue available legal remedies.
12. Changes
We may update these Terms by publishing a new effective date on this page. Continued use of the website after changes constitutes acceptance of the revised Terms for website use; ongoing service relationships remain subject to previously accepted quotations until renewed.
13. Contact
Enquiries regarding these Terms: info@rkmlogistics.com.au · Phone 07 4763 4013 · RKM LOGISTICS PTY LTD, 20/43 Bradman St, Acacia Ridge QLD 4110.
Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including severe weather, industrial action, port closures, or government directions, provided affected obligations are resumed as soon as practicable and counterparties are notified promptly.
Dispute resolution
Parties will attempt good-faith resolution before pursuing formal proceedings. Queensland law governs these terms; courts of Queensland have non-exclusive jurisdiction unless otherwise agreed in writing for specific accounts.